This website is owned and operated by Signwaves Limited ("Signwaves", “our”, “we” or “us”). Signwaves is the controller of all personal information collected on this website.
Signwaves believe in protecting the privacy of all website users (“you”, “yours”) and this notice sets out how we use your personal data.
By registering for our Trade Area or signing-up to receive our newsletters on this site, you consent to the collection, use and transfer of your personal information under the terms of this privacy policy.
Cookies
What are cookies?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your experience.
Some cookies help us improve our website, by telling us how visitors find and use it. These cookies in no way give us access to your computer or any information about you, other than what you choose to share with us (for example, by registering on the Trade Area or signing up for our newsletter).
Our cookies and similar technologies
First Party Cookies – set by Signwaves
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1 – essential cookie. This cookie is set by our site when you visit for the
first time and enables you to move around the site and use its features (e.g.
logging in).
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1 – essential cookie. This cookie is set by our site when you are using the
features available when logged in (e.g. accessing resources, or adding a
product to your basket).
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2 – performance cookies (Google Analytics).
Like
almost all websites, we use Google Analytics to help us improve the
performance and content of our site. For example, these cookies tell us how
many people have visited the site, what they enjoy looking at and how they
found us.
All
information collected is completely anonymous and can in no
way be used to identify individuals.
For
more information about these cookies, click here. For
more information about opting out of all Google Analytic cookies, click here. You can also read Google’s Privacy
Policy.
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Third Party Cookies – not set by Signwaves
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PREF
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and numbers (expires in 10 years)
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These
cookies are set by YouTube when (and only when) you play a video on our site.
If you do not play a video, these cookies will not be set.
Please
note: if you choose to block/delete these cookies, you will still be able to
play all videos on our site.
Further
information about YouTube’s privacy policy can be found here.
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These
cookies are set by AddThis when a user has opened one of our Flip PDF online
brochures, selected the ‘social share’ option, and clicked on ‘+ more’. These
cookies will only be set if you ‘social share’ the brochure.
Please
note: if you choose to block/delete these cookies, you will still be able to
view and share our online brochures.
For
more information on the AddThis privacy policy, click here.
You can
also opt-out of AddThis Data Collection here.
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These
cookies are set by dotSurvey when you visit our survey for the first time.
Neither can be used to identify you personally, even if you give us your
details at the end.
The
first cookie enables the survey ‘session’ to work as it should. The second
cookie remembers your place in the survey, in case you close the browser
before the end and wish to return to it later.
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These
cookies are set by Facebook when you have clicked one of our Facebook sharing
icons. We cannot use these cookies to identify you personally but are used by
Facebook to determine whether you are logged in or not, and on what account
(Signwaves cannot access these details).
For
more information about Facebook’s Data Privacy Policy, click here.
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These
cookies are set by Twitter when you have clicked one of our Twitter sharing
icons. We cannot use these cookies to identify you personally but Twitter
uses them to determine whether you are logged in or not, and on what account
(Signwaves cannot access these details).
For
more information about Twitter’s Privacy Policy, click here.
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guest_id
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leo_auth_token
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These
cookies are set by LinkedIn when you have clicked one of our Twitter sharing
icons. We cannot use these cookies to identify you personally but LinkedIn
uses them to determine whether you are logged in or not, on what account and
what language their site should be displayed in (Signwaves cannot access
these details).
For more
information about LinkedIn’s Cookies Policy, click here.
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Email Newsletter – we use the following in our email
newsletters:
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Web
beacon or clear gif
A
small, clear image embedded within email content
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This is
a blank image embedded into the email with the visible content and images. It
lets us know how many people have opened the email so we can measure the
success of our newsletters.
Our
email marketing system will only let us know whether you have opened the
email if you have images enabled, or if you have clicked on a link in the
email.
This
will not set or save anything to your device. We use collective open and
click rates to improve the content and relevance of our email newsletters.
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Personal Information
What personal information do we collect from you?
We collect personal information such as name, address and email address that you provide voluntarily when filling in appropriate sections of our website. For example: when you complete our Trade Area registration form, request details of our products and services or sign-up to receive our newsletters, you provide us with personal information which we then hold and use for the purposes set out in the next section.
Use of your personal information
Our main aim in collecting your personal information is to provide you with a customised service.
Providing us with your personal information allows us to contact you and respond to any questions and needs that you may have. We use your personal information so that we can carry out your requests.
We may also use aggregate personal information and statistics for the purposes of monitoring website usage in order to help us develop and improve our website and may provide such information to third parties. These statistics will not include any data that can be used to identify any individual.
If, at some time in the future, we wish to use your personal data in ways other than those set out in this privacy notice, then we will notify you about this and seek your permission to do so.
Sharing of personal information
We may share personal information with selected companies, but will only do so in accordance with this privacy policy and all privacy and communications legislation.
Those selected companies are partners, agencies or suppliers with whom we work to most effectively fulfil orders, manage and conduct promotions and offers, provide technical assistance and support and perform other functions to support our marketing activities.
All selected companies may have access to personal information if needed to perform such functions, but will only be permitted by us to use such personal information for the purpose of performing that function (which may include one to which you have expressly given your consent) and not for any other purpose.
We do not currently envisage transferring personal information outside of the European Economic Area, but in the unlikely event we should wish to do so in future, we will only do so to the extent that it is permitted under all privacy and communications legislation applicable within England and Ireland. Of course, if we need your specific and express consent to do this, we will obtain it before transferring any personal information.
In all cases, any use of your personal information by Signwaves which has been instigated by us, will comply with this privacy policy.
Occasionally, with your permission and depending on the purpose for and context in which you gave that permission, we will send marketing information and news to you by e-mail or post, for example, relating to new products, special offers, competitions and promotions. In every case, if you do not elect to receive such communications or if you elect to discontinue receiving them, then we will not send or will cease sending them to you.
We reserve the right to use or disclose any personal information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfil your requests, or to cooperate in any law enforcement or regulatory investigation. Save for this, we do not sell, transfer or disclose personal information we have collected from you in connection with our web site activities, to third parties outside Signwaves.
Whilst we make every effort only to tie-in with reputable companies which have a similar high regard for your privacy, you should make sure you are aware of what their privacy policies say, as we are not responsible for the policies and practices of other companies.
If, in the future, a third party acquires Signwaves or substantially all of its assets (whether by merger, acquisition, reorganisation or otherwise), customer data, including personal information, may well be one of the transferred assets.
Protection of your personal information and retention
The internet is not a secure medium and Signwaves cannot absolutely guarantee the security of your personal information provided over the internet. However, we have put in place various security measures as set out below.
The Signwaves website and associated databases are protected by certified firewalls in order to protect your personal information from access by unauthorised persons and against unlawful processing. The website uses the latest technology with full backups. Password protection is provided for all users of this website. All outgoing and incoming email is scanned for viruses.
We also keep your personal information confidential. We will retain your personal information for a reasonable period or as long as the law requires.
Accessing and updating
You are entitled to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us by using the methods listed below. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the personal information we hold about you.
If at any time, you would like to correct the personal information we have about you or if you would like to change your preferences for contacts from us, you can let us know by contacting us by using the methods listed below.
Changes to our privacy policy
From time to time, it may be necessary for us to change this privacy policy, so we suggest that you check here periodically.
Links
This website may contain links to other websites. Please note that we are not responsible for the privacy policies of such websites and we advise you to read the privacy policies of each website you visit which collects personal data.
Questions or complaints
We reiterate that by submitting your personal information to us, you consent to the use of that personal information as set out in this privacy policy. If you have any questions, concerns, comments or complaints about this privacy policy and/or our collection or use of personal information, or if you wish us to stop processing your personal information for any particular purpose or purposes, then please contact us on
enquiries@signwaves.co.uk or telephone 01493 419300.