Return, Refund & Exchange Policy

At Signwaves, we’re committed to your complete satisfaction. If you’ve received products that have failed to meet your expectations, here’s how we can make things right:

Changed your mind?
If you're not happy with your purchase for any reason, you can return it (covering cost of carriage) in its original condition and packaging for a replacement, exchange or full refund. You must notify us in writing1 within 7 days of delivery to you or your customer stating the original order number and date of delivery. Customised and made-to-order items are only eligible for return if they're faulty.

Arrived incorrect, damaged, or faulty.
If the product(s) arrive incorrect, damaged, or faulty, please include photographic evidence of all issues in your written notification. You must notify us in writing1 within 7 days of delivery to you or your customer stating the original order number and date of delivery. In these instances, we'll also take care of the return carriage costs. In cases of non-delivery, you must notify us in writing within 14 days of the date of invoice.

Damaged in transit.
For products damaged in transit, you must notify us in writing1 within 24 hours of delivery to you or your customer stating the original order number and date of delivery. Claims will not be processed unless delivery documents are signed stating damaged product(s), “unchecked” or “not examined”.

Product failure.
If a product fails within 12 months of delivery to you or your customer due to a manufacturing defect, you can return it for a replacement or full refund. We'll also take care of the return carriage costs. Please include photographic evidence of all issues. This doesn’t include damage from misuse, vandalism or unsuitable weather exposure. You must notify us in writing1 within 12 months of delivery to you or your customer stating the original order number and date of delivery.

Exchanges.
Want to exchange for a different product rather than return it or receive a refund? If the new product is less expensive, we'll refund the difference. If it's more expensive, we’ll ask you to top up the difference.

Return, Refund & Exchange Summary Table: