Frequently Asked Questions
Here you will find quick answers to the most common questions about our products, services, and support. If you cannot find the information you require, please do not hesitate to contact us for further assistance.
Product Information
Do you offer bespoke manufacturing?
Do you offer bespoke manufacturing?
We offer a wide range of standard sign products to meet most needs, and many of these can be adapted or fully customised to suit your specific requirements. If you require a bespoke solution or would like to explore customisation options, please get in touch with our team. We are here to help you find the perfect sign to meet your requirements.
What are the standard lead times on your products?
What are the standard lead times on your products?
Most of our range is stocked and available for same-day dispatch. For print orders and custom products, lead times vary depending on the specific sign or display you order. While we provide standard lead time estimates for each product, factors such as component availability and high demand may affect delivery times. For the most accurate and up-to-date lead time information to meet your project deadlines, please contact our team directly.
Can you give me advice on which products would be most suitable?
Can you give me advice on which products would be most suitable?
Our expert sales team is fully trained to provide tailored advice to help you choose the ideal signage solution for your specific needs. Whether you require indoor or outdoor signs, standard options or custom designs, we’re here to guide you. Contact us today to learn more and get the perfect sign for your business.
What warranty comes with your products?
What warranty comes with your products?
All Signwaves products come with a 12-month warranty covering defects in materials, workmanship, and design. If any product is found to be faulty or not fit for purpose within this period, we will repair or replace it, or offer a refund if necessary. Our warranty ensures you receive high-quality, reliable signage solutions. For detailed warranty information, please see our terms and conditions.
Can I buy spare parts from you?
Can I buy spare parts from you?
Signwaves offers a range of spare parts for our signage products to help you maintain and extend their lifespan. Contact our team to find the right parts for your specific sign, ensuring easy repairs and continued performance.
Are your products recyclable?
Are your products recyclable?
Many Signwaves products are designed with sustainability in mind and use recycled or recyclable materials. Our innovative signs and eco-friendly designs make it easy to recycle or replace parts, helping you reduce waste. Choose Signwaves for durable, high-quality signage that supports environmental responsibility.
Ordering & Payment
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards securely through our website for convenient payments. If you wish to apply for a credit account, please contact your dedicated account manager for assistance.
Do you offer bulk discounts?
Do you offer bulk discounts?
Signwaves offers value-based discounts on all products to help you save more. Plus, when you purchase in pallet quantities, you qualify for an extra 5% discount, maximising your savings on bulk orders.
How can I apply for a credit account?
How can I apply for a credit account?
To apply for a credit account with Signwaves, please contact your dedicated account manager who will guide you through the application process.
Delivery & Returns
What are your cut-off times for dispatch?
What are your cut-off times for dispatch?
Our standard courier delivery cut-off time is 4pm to ensure same-day dispatch. For pallet orders, the cut-off is earlier at 2pm to accommodate logistics requirements
How long does delivery take?
How long does delivery take?
Signwaves offers next day delivery to most mainland UK destinations for all in-stock items, along with a reliable 3-day service option. Delivery times for larger palletised orders are confirmed at the time of order to ensure accurate scheduling.
Do you deliver outside of the UK?
Do you deliver outside of the UK?
Currently, we ship to destinations within the UK only through our website. For export enquiries or international shipping options, please contact our sales team who will be happy to assist you
Can I collect my order in person?
Can I collect my order in person?
Yes, you can collect your goods directly from our factory in Great Yarmouth. Please make your Account Manager aware when
placing the order that you wish to collect.
Do you offer plain-label shipping?
Do you offer plain-label shipping?
Yes, we provide a plain-label shipping service, delivering directly to your customer without any Signwaves branding. All paperwork is sent to you for easy management. Simply select the plain-label delivery option when placing your order online.
What is your returns policy?
What is your returns policy?
If you’re not satisfied with your purchase, you can return it in its original condition and packaging for a replacement, exchange, or full refund. For complete details, please review our Return, Refund & Exchange Policy
How do I report damages?
How do I report damages?
If you receive an incorrect, damaged, or faulty product, please notify us within 7 days of delivery. For items damaged in transit, contact us within 24 hours of delivery. Please see our Return, Refund & Exchange Policy for more detail. Signwaves is committed to supporting our customers and resolving any issues promptly.
Artwork Supply
Where can I access the correct artwork template?
Where can I access the correct artwork template?
Artwork templates are located within the Google Drive resources link on the relevant product page. If you have any problems locating the artwork template please contact our customer service team at customerservice@signwaves.co.uk or call 01493 419300 (option 2).
What file type is required for my artwork?
What file type is required for my artwork?
For artwork submission, we prefer editable, uncompressed high-resolution PDF files. We also accept Adobe Illustrator (AI, SVG, EPS), InDesign, and Photoshop (PSD) formats. Please ensure all images are embedded at 300dpi, 100% scale, and in CMYK color mode, please include Pantone colours with your artwork. All fonts should be outlined or supplied for best print results
How do I supply my artwork?
How do I supply my artwork?
You can upload artwork files directly to the product page when placing an order. Alternatively, email files under 5MB to orders@signwaves.co.uk. For larger files, please use a secure file transfer service like WeTransfer for smooth delivery.
Can you match my brand colours?
Can you match my brand colours?
Brand colours need to be submitted via a Pantone® Reference (embeded into artwork, if not the Pantone® number stated). This gives our graphics team a universal colour to reference. When we print using our digital printing process we / machine software will convert all spot/Pantone® colours into process CMYK (Pantone® matching cannot be guaranteed). We highly recommend sending in a physical sample of the colour required.
Do you provide artwork proofs?
Do you provide artwork proofs?
Artwork is sent to the customer for approval before the printing process is commenced.
Help & Support
What are your office working hours?
What are your office working hours?
Our standard office hours are Monday to Thursday from 8:30am to 5:30pm, and Friday from 8:30am to 4:30pm. We are closed on weekends and bank holidays. However, our website is available 24/7 for product information and placing orders.
Can you help me with an order I have placed?
Can you help me with an order I have placed?
For assistance with an existing order, please contact our customer service team at customerservice@signwaves.co.uk or call 01493 419300 (option 2). We’re here to help with any questions or updates regarding your order.
Can you assist me with an order I would like to place?
Can you assist me with an order I would like to place?
For assistance with an order enquiry, please contact our sales team at sales@signwaves.co.uk or call 01493 419300 (option 1). We’re here to help with any questions you may have.
I have a general enquiry regarding some of your products, can you help me?
I have a general enquiry regarding some of your products, can you help me?
Absolutely! Our knowledgeable team is ready to assist with any general enquiries about our signage products and print services. Contact our sales team today at sales@signwaves.co.uk or call 01493 419300 (option 1) to get expert advice and find the perfect solution for your needs
How can I update the contact details for my online account?
How can I update the contact details for my online account?
Once logged in, click here to update your name and/or email address. You can update your default shipping address at the checkout screen when placing an order. If you need to update your default billing address, please contact your Account Manager.
Marketing
Can I view full product specification details?
Can I view full product specification details?
Full product specification sheets are available to view and download from the Google Drive link located within each product listing page. Access detailed specifications quickly to ensure you have all the information you need before ordering.
Can I use your images for my own marketing?
Can I use your images for my own marketing?
Once logged in, you can find a Google Drive link on each of the product pages of our website where you can download high resolution images for your own use.
