Quality Policy

Signwaves (the Company) was established in 1989, to provide point of sale display equipment to leading brands, retailers and sign companies. The company traded in the UK initially and latterly in Europe and on occasions, throughout the rest of the world. We are based in Great Yarmouth and typically employ between 80-100 people.
The Company supports a culture that values the highest quality performance from every employee and every function with the objective of both designing and building in quality.
Quality is important to our business. We strive to provide our customers with products and services which meet and occasionally even exceed their expectations. We are committed to the continuous improvement of all aspects of our activities and have established a Quality Management System which provides a framework for the measurement and improvement of our performance.
Consequently, it is the policy of the Company to provide its customers with a range of products and services that are accurate, reliable, repeatable, compliant with specification and consistent with their expectations and to deal with all customer concerns efficiently and effectively and to act upon these concerns, where possible, to the best of our ability and to the satisfaction of our customers.
The Company aims to deliver these commitments by maintaining our ISO 9001 accreditation and by the use of the following systems and procedures which are in place to support us in our goal of delivering total customer satisfaction and continuous improvement throughout our business:-

• Customer complaints procedure.
• Regular and comprehensive data collection and analysis procedures covering; Customer satisfaction, process performance, product conformity and monitoring processes.
• Staff training and development plans.
• Product development systems.
• Measureable quality objectives which are linked to our business aims.
• Supplier selection and validation procedures.
• Ongoing supplier evaluation and development systems.
• Regular planned internal audit activity.
• Regular management reviews of key performance indicators including audit findings, non-conformance reports, voice of customer feedback and complaints.

Our internal procedures are contained within an electronic Quality Management Manual which is available to all staff. All key quality documents are regularly reviewed to ensure that they are up to date and suitable for their intended use.
Section 01 – Company Information (Doc. M01-11) of the QMS defines the scope of the QMS and also identifies all interested parties and their respective requirements.
This policy document is posted on the Company Noticeboard and is also included in our staff handbook.
Though ultimate responsibility for Quality rests with the Managing Director (MD), all employees have a responsibility within their own areas of work to help ensure that Quality is embedded within the Company and is considered in everything we do.

Bob Brown
Managing Director