Website Accessibility Policy

1. Introduction

This accessibility statement applies to signwaves.co.uk, operated by Signwaves Ltd in the United Kingdom.

We want as many people as possible to be able to use this website and we are committed to improving accessibility over time. Our aim is to follow recognised best practice and work towards compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA where reasonably possible.

signwaves.co.uk is built on the Shopify platform. We work within the capabilities of the platform and our chosen theme, and we make additional improvements through our own design, content and development choices.

2. How accessible this website is

We know that many parts of this website are accessible and can be used with a range of devices and assistive technologies. For example, you should be able to:

• Navigate most of the website using a keyboard.
• Zoom text and pages using your browser without losing content or functionality.
• Read text with sufficient colour contrast in most areas of the site.
• Use clear page headings and structure to understand where you are.

We also know that some parts of the website may not be fully accessible yet, as outlined in the “Non‑accessible content” section below.

3. Non‑accessible content

Some parts of this website may not be fully accessible for one or more of the following reasons:

• Certain older PDF documents or downloads may not be fully tagged for screen readers.
• Some third‑party apps or embedded tools used for features such as search, marketing or analytics may not fully meet WCAG 2.1 AA.
• Occasionally, images may be missing descriptive alternative text, or decorative images may not be correctly marked as decorative.
• There may be isolated instances where heading levels or labels are not implemented consistently, especially on legacy pages or content.
  

We are working to identify and address these issues as part of our ongoing improvement programme.

4. What we’re doing to improve accessibility

Accessibility is an ongoing process and we are committed to improving the accessibility of signwaves.co.uk over time. As part of this, we aim to:

• Review new content and key page templates for accessibility considerations before and after launch.
• Update or replace older PDFs and documents with more accessible versions where feasible.
• Improve alt text coverage for images and ensure headings and labels are used consistently.
• Review the accessibility of third‑party apps and services we use, and consider alternatives where we identify significant accessibility barriers.
  

Some aspects of the website, particularly those controlled directly by the Shopify platform (such as certain parts of the checkout), may be outside our direct control. Where we identify issues we cannot fully fix ourselves, we will look for reasonable workarounds or offer alternative ways to access the information or complete the task.

5. Technical information about this website’s accessibility

Signwaves Ltd is committed to making its website accessible, in line with the principles of the Equality Act 2010 and the requirement to make reasonable adjustments for disabled people.

Our goal is for signwaves.co.uk to be compatible with the relevant success criteria in WCAG 2.1 Level AA where this is achievable within the constraints of the Shopify platform and our available resources.

6. Feedback and contact information

We welcome feedback from users about the accessibility of signwaves.co.uk.

If you:

• Have difficulty using any part of the website
• Need information from the site in a different format
• If you would like to suggest an improvement to our accessibility

please contact us:

• Email: enquiries@signwaves.co.uk
• Phone: 01493 419300
• Post: Signwaves Ltd, Lefevre Way, Gapton Hall Industrial Estate, Great Yarmouth, Norfolk, NR31 0NW

When you contact us, it is helpful if you can tell us:

• The web address (URL) of the page where you had a problem
• What you were trying to do
• The type of device, browser and any assistive technology you were using (for example, screen reader, screen magnifier, voice recognition software)

We will review your feedback and aim to respond within a reasonable timeframe. Where possible, we will provide the requested information in an accessible format or help you complete your task in another way (for example by phone or email).

7. Requesting information in a different format

If you need information from this website in a different format, please contact us using the details above and tell us:

• The content you need
• The format you would like

We will consider your request and try to meet your needs where it is reasonable for us to do so.

8. Enforcement (Equality Act 2010)

For private sector organisations in the UK, website accessibility is covered by the Equality Act 2010. The Act requires service providers to make reasonable adjustments so that disabled people are not placed at a substantial disadvantage when accessing services, including online services.

If you have raised a concern with us about accessibility and are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) for advice on your rights and possible next steps.

9. Preparation of this accessibility statement

This statement was prepared for signwaves.co.uk to reflect our current approach to accessibility as a UK‑based supplier.

• Statement first prepared: 04.03.2026
• Last reviewed: 04.03.2026

We plan to review and update this statement periodically, particularly when we make significant changes to our website, change our Shopify theme, or introduce major new functionality.